How do payments work?
One-time projects are billed 50% to start and 50% on delivery. Larger projects can be split into milestones. Monthly Shopify plans are billed in advance each month. All prices are in US dollars, and we accept major credit and debit cards and PayPal.
What is your refund policy?
You only pay for work we deliver. If we haven't started your project, you get a full refund. If we stop before finishing, you're refunded for every milestone not yet delivered. Delivered and approved work is not refundable. Full details are in our refund policy.
Do you work with clients outside the United States?
Yes. Rise Fex LLC is a US company, and we work with clients worldwide by email, video call and shared project boards. We schedule calls in your time zone.
Who owns the website or app when it's finished?
You do. Once the project is paid in full, you own the design, code and content we created for you, and we hand over all logins and source files.
Can I change or upgrade my package?
Yes. You can upgrade at any point, and you only pay the difference. If your needs change mid-project, we send an updated quote before doing extra work.
What do you need from me to get started?
A short description of your business, your goals, any brand files you have (logo, colors, photos), and access to existing accounts such as your domain or Shopify store, if you have them.