Refund policy

Last updated: November 6, 2026

Rise Fex LLC ("Rise Fex", "we", "us") provides digital services: web development, app development, website audits and SEO, and Shopify store management. Because we sell services rather than physical goods, our refund policy is simple: you pay for work we deliver, and you are not charged for work we don't deliver.

1. One-time projects (websites, apps, audits)

  • Before work starts: if you cancel before we begin work on your project, we refund 100% of what you paid.
  • During the project: projects are billed in milestones (usually 50% to start and 50% on delivery). If you cancel mid-project, or if we are unable to complete the project, we refund the amount paid for any milestone that has not been delivered. Work already delivered is invoiced at the agreed milestone price.
  • After delivery: once a milestone or final deliverable has been delivered and approved by you, or 7 days have passed after delivery without a revision request, that milestone is not refundable.
  • Revisions first: if a deliverable doesn't match the agreed scope, tell us within 7 days of delivery. We will revise it at no cost, up to the revision rounds included in your package. If we still cannot deliver what was agreed in writing, we refund that milestone.

2. Monthly Shopify management plans

  • Plans are billed monthly in advance and can be cancelled anytime with 7 days' notice before the next billing date.
  • If you cancel within 3 days of a billing date and we have not yet started work for that month, we refund that month in full.
  • If we fail to deliver the work included in your plan for a month, we refund the unused portion of that month on a pro-rated basis.
  • Unused hours do not roll over to the next month and are not refundable once the month has been delivered.

3. Third-party costs

Costs paid to third parties on your behalf (for example domain names, hosting, premium themes, plugins, apps, or App Store developer fees) are paid to those providers and are not refundable by Rise Fex. We always tell you about these costs before purchasing them.

4. How to request a refund

Email risefex@gmail.com with your name, invoice number, and the reason for your request. We respond within 2 business days. Approved refunds are returned to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

5. Disputes

If you have a problem with our work, please contact us first. We will work with you to resolve it fairly and quickly before you open a dispute with your bank or payment provider.

Contact

Rise Fex LLC, [BUSINESS ADDRESS]
Email: risefex@gmail.com
Phone: +1 (929) 652-5425